Dipu K.V.

Mr. K V Dipu is President & Head of Operations and Customer Service at Bajaj Allianz General Insurance Company. Bajaj Allianz General Insurance has been twice awarded Digital Insurer of the Year across Asia, is ranked #7 amongst the global top 100 digital insurers & figures in IDC’s 20 Best Insurers for 2020 in the Asia/Pacific.

Mr Dipu forefronts the digital transformation drive at Bajaj Allianz GIC, leveraging start-ups from fintech/insure tech globally, while leading a team of ~1600 people in 180 locations. A management graduate from the Indian Institute of Management Lucknow (IIM Lucknow), he joined Bajaj Allianz GIC in 2016 after a stellar career of nearly 20 years with GE Capital.

During Mr Dipu’s distinguished career spanning 24 years, his forte has been combining digital transformation with deep domain expertise & six sigma rigor to redesign the business model for operational excellence and customer delight.

Mr Dipu is a certified lean six sigma black belt and a member of the Harvard Business Review Advisory Council, an opt-in research group of business professionals. Many of his accomplishments have received industry awards & press coverage. A speaker on transformation & innovation at various domestic & global industry forums, he is also an IvyExec Mentor, a member of the Customer Advisory Board of UiPath & was the jury member for the Indian Channel League.

He has been recognized by industry forums for his inspirational leadership – in the last financial year, he won many awards including the BFSI Game Changer Award 2019, the BFSI 100 Innovation Leadership Award 2019, the Best Experience Leader B2C at the Global CX Summit 2019, the BFSI Leadership Award 2020 & the 50 Fabulous Innovative Leaders Award 2020.The #1 TripAdvisor reviewer with 790,000 readers, he writes monthly columns in a New York-based website on leadership & a Mumbai based newspaper on the digital world.